Welcome to WEAR YOUR STORY. We create meaningful pieces designed to be worn, enjoyed, and made part of your everyday story.
1. Our Products Are Made to Order
Our products are made especially for you after you place your order.
Because we use on-demand production, your item is created after your purchase rather than being stored as ready-made inventory. This helps us avoid unnecessary overproduction and allows us to offer our designs in different colors and sizes.
2. Order Processing
Please allow time for your order to be prepared before it is shipped.
Your order may take a few business days to enter production. Processing times can vary depending on the product, order volume, and fulfillment location.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
3. Shipping Times
Delivery times depend on your shipping destination, fulfillment location, shipping method, and carrier.
Estimated delivery times are not guaranteed because delays can occasionally occur due to carrier disruptions, weather, customs, holidays, or other circumstances outside our control.
Please allow additional time during busy periods and holidays.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your order and delivery destination.
The shipping amount shown at checkout is the amount applicable to your order unless otherwise stated.
5. Tracking Your Order
When your order ships, we will send you a shipping confirmation email.
If tracking information is available, it will be included in that email so you can follow your package.
Please check your email, including your spam or promotions folder, if you haven't received your shipping confirmation.
6. Incorrect Shipping Address
Please make sure your shipping information is correct before completing your purchase.
If you provide an incorrect or incomplete address, please contact us as soon as possible.
Once an order has entered production or been shipped, we may not be able to change the delivery address.
WEAR YOUR STORY is not responsible for orders delivered to an incorrect address provided by the customer.
7. Lost, Damaged, or Delayed Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us so we can help determine the appropriate next step.
For damaged items, please contact us promptly and provide photographs of the item and packaging when requested.
8. International Orders
For international orders, delivery times may vary.
Depending on the destination, your order may be subject to customs duties, taxes, or other import charges. These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.
Customs processing can also cause delays that are outside our control.
9. Multiple Items in One Order
If your order contains multiple products, they may be produced or shipped separately depending on the products and fulfillment locations.
You may therefore receive more than one package and/or tracking number for a single order.
10. Questions About Your Order
If you have a question about your order or shipping, please contact us through the contact information provided on our website.
When contacting us about an order, please include your order number so we can assist you as quickly as possible.
WEAR YOUR STORY
Wear the words. Live the story.